Harvey Norman - Nunawading

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Reviews about Harvey Norman - Nunawading

• Sumathy Sivaratnam

  12.10.2018
  ★ ★ ★ ★ ★
  I am writing this as a humble note of appreciation for the outstanding customer service provided by your staff two days ago (30th June 2017) at the Nunawading store. I had an issue with my vacuum cleaner. I was first attended by Elias who was warm and friendly. I explained the issue I had. Elias, without any hesitation, took the trouble to test the vacuum cleaner. Upon figuring out the problem and the fact that the warranty period was expiring that day, he and his colleague Michael emailed the vacuum cleaner company. Due to their quick response my old vacuum cleaner was replaced with a new one. I am writing this note because i appreciate the time and trouble both Elias and Michael took to go through this process. They could have easily told me to contact the vacuum cleaner company myself, especially considering that the store was very busy at the time. Instead, they both took the time and trouble to make sure that their old customer was not left in the dark.

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